Mobile – Digital IT News https://digitalitnews.com IT news, trends and viewpoints for a digital world Mon, 03 Jun 2024 21:03:21 +0000 en-US hourly 1 https://wordpress.org/?v=5.4.15 HPE Aruba Networking Enterprise Private 5G Launched https://digitalitnews.com/hpe-aruba-networking-enterprise-private-5g-launched/ Mon, 03 Jun 2024 17:00:02 +0000 https://digitalitnews.com/?p=10964 Hewlett Packard Enterprise launched HPE Aruba Networking Enterprise Private 5G to assist customers in swiftly and easily deploying and managing private 5G networks. This solution ensures reliable wireless coverage over extensive campus and industrial areas, unlocking new potential use cases for private cellular networks. With this expansion of its secure edge-to-cloud portfolio, HPE Aruba Networking [...]

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Hewlett Packard Enterprise launched HPE Aruba Networking Enterprise Private 5G to assist customers in swiftly and easily deploying and managing private 5G networks. This solution ensures reliable wireless coverage over extensive campus and industrial areas, unlocking new potential use cases for private cellular networks.

With this expansion of its secure edge-to-cloud portfolio, HPE Aruba Networking becomes the only global enterprise infrastructure vendor to provide comprehensive Wi-Fi and private 5G solutions, helping customers in industries such as manufacturing, healthcare, public venues, and education solve complex connectivity challenges across large and remote sites. HPE Aruba Networking Enterprise Private 5G also helps customers make productivity and innovation gains as a complement to the cost-effective, high-capacity connectivity provided by Wi-Fi, in addition to expanding AI data capture and delivery capabilities for building AI data lakes and activating inference solutions.

“Enterprise and industrial customers are increasingly seeking to deliver wireless coverage in demanding environments, including large outdoor areas, serving fast-moving clients, and providing deterministic access in dedicated spectrum,” said Stuart Strickland, wireless chief technology officer, HPE Aruba Networking. “The complexity of conventional approaches to private cellular networks has held them back. Building on HPE Aruba Networking’s history of wireless innovation and leadership, we have uniquely positioned ourselves to enable new applications for private cellular by integrating Athonet core cellular solutions with our traditional strengths in enterprise networking.”

HPE Aruba Networking Enterprise Private 5G also enables communications service providers (CSPs) to quickly deploy private 5G networks for their customers. This integrated private 5G solution complements existing Wi-Fi-based managed services and will help telco customers service the growing private cellular market and generate new revenue from their existing enterprise customers.

With the debut of HPE Aruba Networking Enterprise Private 5G, enterprises can increase reliable, secure, high-performance connectivity with a fully integrated private 5G network that features:

  • An end-to-end offering that includes a 4G/5G core, HPE ProLiant Gen11 servers, SIM/eSIM cards, 4G/5G small cells, and dashboard.
  • New 4G/5G small cell radios from HPE that provide indoor/outdoor coverage, eliminating the need to integrate and use a separate management tool from a third-party vendor.
  • Simplified cloud-native management and automation for subscriber management, deployment management, core monitoring and radio monitoring, with future plans for integration with HPE Aruba Networking Central.
  • Expanded AI data capture and delivery for building AI data lakes and activating inference solutions.
  • Interoperability with shared spectrum for private enterprise use: Citizens Broadband Radio Service (CBRS) spectrum in the US, and globally, where regulatory frameworks allow, beginning in 2025.
  • Simplified configuration with pre-integrated, tested solution including everything needed to deploy an enterprise private 4G/5G network.
  • Ability to deploy solutions in under 30 minutes with zero touch provisioning and configuration wizards that mask the 3GPP cellular complexity.

 

This integration follows the 2023 acquisition of private cellular technology provider Athonet, which brings 15 years of leadership in private cellular networks, completing 500 enterprise deployments of private cellular solutions. Athonet is an award-winning technology pioneer with successful customer deployments in various industries, including leading mobile operators, hospitals, airports, transportation ports, utilities, government and public safety organizations.

“HPE Aruba Networking Enterprise Private 5G is a significant step forward to solve for the complexity, cost, control, and management challenges associated with many private network deployments today,” said Patrick Filkins, Senior Research Manager, IoT and Telecommunications, IDC. “HPE Aruba Networking takes a grounded approach focusing on how to most efficiently integrate a private cellular network within an enterprise’s existing IT framework, streamlining network and device management through the use of familiar tools, as well as dynamically assigning and preserving device policy across 4G/5G, Wi-Fi, and wired LAN networks.”

“‘Many private network solutions are too complex, even for large enterprises with internal network expertise,” said Tom Rebbeck, Partner, Analysys Mason. “We expect customers to embrace solutions that can make private networks easier to deploy and manage.”

“For IronYun’s Vaidio Platform to be able to provide AI inferencing at the edge and drive accurate AI video search results, we needed an infrastructure that provided fast, available and reliable bandwidth without any complexity,” said Paul Sun, IronYun CEO. “We found it with HPE Aruba Networking, which provides us with all the components needed to deliver an end-to-end private 5G network for AI. HPE Aruba Networking’s private 5G network is the technical foundation for all Vaidio functions for real-time video analysis and AI inferencing that deliver AI insights to help improve security outcomes.”

“Private cellular, with its wide area, deterministic coverage, is the ideal fit for Disc Golf Network’s global live competition coverage of the Disc Golf Pro Tour,” said Baker Helton, DGPT Vice President of Business Administration. “The new HPE Aruba Networking Enterprise Private 5G offering will make it that much easier for companies to do what we’ve done and meet their requirements for pervasive coverage with an integrated offering using CBRS.”

HPE Aruba Networking Enterprise Private 5G will be on display at HPE Discover, the company’s flagship event, taking place June 17-19 in Las Vegas, which will be co-located with HPE Aruba Networking’s Atmosphere user event.

To learn more, read “5 Reasons to adopt HPE Aruba Networking Enterprise Private 5G” blog here.

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2024 US OEM EV App Report Released by JD Power https://digitalitnews.com/2024-us-oem-ev-app-report-released-by-jd-power/ Wed, 29 May 2024 17:00:22 +0000 https://digitalitnews.com/?p=10944 The use of mobile apps from auto manufacturers is on the rise, with 90% of electric vehicle (EV) owners reporting usage, up from 88% in 2023 and 81% in 2022, according to the J.D. Power 2024 US OEM EV App Report. Significantly, 67% of EV owners use their brand’s app at least half of the [...]

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The use of mobile apps from auto manufacturers is on the rise, with 90% of electric vehicle (EV) owners reporting usage, up from 88% in 2023 and 81% in 2022, according to the J.D. Power 2024 US OEM EV App Report. Significantly, 67% of EV owners use their brand’s app at least half of the time they drive, emphasizing the importance of a well-designed EV mobile app that addresses primary needs such as charging capability, vehicle status, and remote control functionality.

The following are some key findings of the 2024 US OEM EV App Report:

  • App connectivity focused: Although the percentage of EV owners who experienced a connection problem (38%) is flat year over year, the experience between non-Tesla and Tesla owners is more revealing. While 40% of non-Tesla EV owners say they experienced a connection problem—down from 44% a year ago—35% of Tesla owners say they experienced a connection-related problem—up from 30% in 2023 and 20% in 2022. This problematic trend may suggest that increasing app usage is straining Tesla’s app network capacity.
  • Feature driven: The report shows that top-performing brands are addressing the needs and features desired by owners, such as the ability to accurately monitor an active charge; set charging preferences (e.g., maximum state of charge, charging schedules, departure timers); and plug and charge integration for an enhanced public charging experience. Of the 25 most common app features, 20 are cited as desirable by more than 70% of EV owners, with all but one charging-related feature having higher desirability than in previous years.
  • Continuing effect on EV shoppers: Nearly two-thirds (62%) of Tesla owners say availability of a smartphone app had at least a moderate effect on their purchase decision, up from 59% in 2023. Among non-Tesla owners, only 34% say a smartphone app had at least a moderate effect on their purchase decision. Furthermore, 21% of Tesla owners say it had a major effect vs. just 8% among non-Tesla EV owners. This suggests that OEMs must do a better job of communicating the availability and feature content of their smartphone apps to help attract interested EV shoppers.
  • Dealership effect on satisfaction: Nearly three-fourths (72%) of EV owners say they received some type of assistance from the dealership with the app, an increase of 2 percentage points from 2023. Nearly 88% of premium brand owners (excluding Tesla) say they received dealership support vs. 74% of mass market EV owners. Owners who received assistance from their dealership are more likely to use the app and to be satisfied with it than those who did not.

“The overall experience and performance of electric vehicle mobile apps has improved year over year, as manufacturers continue to identify areas of opportunity, including feature contenting, usability and overall connectivity,” said Jason Norton, director of benchmark consulting at J.D. Power. “However, a continued focus on the specific needs of EV owners is needed to further improve the user experience and trust.”

Report Rankings

Tesla ranks highest overall and highest in the premium brand segment of EV mobile apps, with a score of 847 (on a 1,000-point scale). Mercedes me connect(843) ranks second and My BMW (834) ranks third.

MyHyundai with Bluelink ranks highest in the mass market segment of EV mobile apps, with a score of 835. Kia Access(829) ranks second and FordPass (810) ranks third.

The 2024 US OEM EV App Report, now in its fourth year, gauges EV owners’ experience with their brand’s mobile app. Insights are derived from surveying EV owners and an assessment of the most relevant EV mobile apps. Results are based on a standardized assessment approach relying on more than 350 best practices for vehicle apps that include more than 70 EV-specific attributes.

The report includes apps from the top 25 award-eligible brands that sell EVs in the United States; 10 profiled EV brands in China; and nine profiled EV brands in Europe. Additionally, almost 1,300 EV owners in the United States were surveyed in April-May 2024 to gather insights on app usage; feature desirability; and app overall execution for the 2024 report.

For more information about the 2024 US OEM EV App Report, visit the website here.

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UScellular’s Wireless Operations to be Acquired by T-Mobile https://digitalitnews.com/uscellulars-wireless-operations-to-be-acquired-by-t-mobile/ Tue, 28 May 2024 17:30:11 +0000 https://digitalitnews.com/?p=10923 T-Mobile and UScellular announced that T-Mobile will acquire most of UScellular’s wireless operations, including its wireless customers, stores, and specific spectrum assets. Upon closing, T-Mobile’s leading 5G network will expand to provide millions of UScellular’s wireless customers, particularly those in underserved rural areas, a superior connectivity experience, moving from a roaming experience outside of the [...]

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T-Mobile and UScellular announced that T-Mobile will acquire most of UScellular’s wireless operations, including its wireless customers, stores, and specific spectrum assets.

Upon closing, T-Mobile’s leading 5G network will expand to provide millions of UScellular’s wireless customers, particularly those in underserved rural areas, a superior connectivity experience, moving from a roaming experience outside of the UScellular coverage area to full nationwide access on the country’s largest and fastest 5G network. Additionally, UScellular customers will have the ability to fully participate in the Un-carrier’s industry-leading value-packed plans filled with benefits and perks, and best-in-class customer support with the opportunity to save UScellular customers hundreds of millions of dollars. T-Mobile customers will also get access to UScellular’s network in areas that previously had limited coverage and the benefit of enhanced performance throughout UScellular’s footprint from the addition of the acquired UScellular spectrum to T-Mobile’s network. And wireless consumers across the country will benefit from the enhanced choice and competition that this proposed transaction will create.

“With this deal T-Mobile can extend the superior Un-carrier value and experiences that we’re famous for to millions of UScellular customers and deliver them lower-priced, value-packed plans and better connectivity on our best-in-class nationwide 5G network,” said Mike Sievert, CEO of T-Mobile. “As customers from both companies will get more coverage and more capacity from our combined footprint, our competitors will be forced to keep up – and even more consumers will benefit. The Un-carrier is all about shaking up wireless for the good of consumers and this deal is another way for us to continue doing even more of that.”

“T-Mobile’s purchase and integration of UScellular’s wireless operations will provide best-in-class connectivity to rural Americans through enhanced nationwide coverage and service offerings at more compelling price points,” said Laurent Therivel, CEO of UScellular. “The transaction provides our customers access to better coverage and speeds, as well as unlimited texting in more than 215 countries, content offers, device upgrades and other T-Mobile benefits.”

Best-in-Class Network Experience

The combination of both companies’ spectrum and assets will provide UScellular customers a superior connected experience on T-Mobile’s industry-leading nationwide 5G network that offers best-in-class performance, coverage, and speed. Customers of both companies, particularly those in underserved rural areas, will receive access to faster and more reliable 5G service they would not otherwise have.

Value-Packed Plans

UScellular customers will have the option to stay on their current plans or move to an unlimited T-Mobile plan of their choosing with no switching costs, which include beloved Un-carrier benefits such as streaming and free international data roaming. If UScellular customers choose to switch to T-Mobile, they could save hundreds of millions of dollars combined annually. Some will also have access to plans with increased savings previously not available to them, including T-Mobile’s 5G Unlimited 55+ plans. All customers will be able to take advantage of T-Mobile’s award-winning customer service team, and have better, more accessible in-person and digital retail support.

More Choice and Increased Competition

This transaction will create a much-needed choice for wireless in areas with expensive and limited plans from AT&T and Verizon, and for those that have been limited to one or no options for home broadband connectivity. By tapping into the additional capacity and coverage created through the combined spectrum and wireless assets, T-Mobile will spur competition and expand its fast-growing home broadband offering and fixed wireless products to communities without competitive broadband options, further bridging the digital divide for hundreds of thousands of customers in UScellular’s footprint.

Proven Un-carrier Playbook

T-Mobile has a proven industry-leading track record of bringing companies together in the name of enhanced connectivity, choice, and value for consumers. The integrations of MetroPCS in 2013 and Sprint in 2020 have been noted as two of the most successful merger combinations in wireless history that resulted in competition-enhancing shifts benefiting millions of consumers. Leveraging its tried-and-true playbook for successful integrations, T-Mobile will continue to deliver exceptional value and experiences to more people across the country, while forcing others to follow suit, for the good of customers.

Transaction Details and Financial Profile

T-Mobile will pay approximately $4.4 billion for the assets being acquired from UScellular in the transaction in a combination of cash and up to $2.0 billion of debt to be assumed by T-Mobile through an exchange offer to be made to certain UScellular debtholders prior to closing. To the extent any debtholders do not participate in the exchange, their bonds will continue as obligations of UScellular and the cash portion of the purchase price will be correspondingly increased. Following the closing of the transaction, UScellular will retain ownership of its other spectrum as well as its towers, with T-Mobile entering into a long-term arrangement to lease space on at least 2,100 additional towers being retained. T-Mobile does not expect the transaction to impact the company’s 2024 guidance or 2024 authorized shareholder return program. T-Mobile expects this transaction will yield approximately $1.0 billion in effective total opex and capex annual run rate cost synergies upon integration, with total cost to achieve the integration currently estimated at between $2.2 billion to $2.6 billion. The company plans to reinvest a portion of synergies toward enhancing consumer choice, quality and competition in the wireless industry.

The transaction, which is subject to the satisfaction of customary closing conditions and receipt of certain regulatory approvals, is expected to close in mid-2025.

To learn more about T-Mobile’s integration of UScellular’s wireless operations, visit the website here.

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Meet Your Digital Self, a Work for Humankind Project Released by Lenovo https://digitalitnews.com/meet-your-digital-self-a-work-for-humankind-project-released-by-lenovo/ Tue, 28 May 2024 15:00:08 +0000 https://digitalitnews.com/?p=10931 Lenovo™ has launched the latest version of its Work For Humankind project, called ‘Meet Your Digital Self’. This initiative emphasizes the potential of smarter technology and AI to drive change and support mental health professionals in tackling the global youth mental health crisis. It addresses the challenges young people face due to the disconnect between [...]

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Lenovo™ has launched the latest version of its Work For Humankind project, called ‘Meet Your Digital Self’. This initiative emphasizes the potential of smarter technology and AI to drive change and support mental health professionals in tackling the global youth mental health crisis. It addresses the challenges young people face due to the disconnect between their real and online lives, with 67% of Gen Z feeling this disparity leads to loneliness and anxiety. Despite 49% of Gen Z finding it easier to express themselves online, 60% wish they could have difficult conversations with family and loved ones in person.

Sarah Kendrick, Clinical Director at Mental Health Innovations, the charity running the UK’s Shout 24/7 text support service said, “One in eight people globally grapple with a mental health condition, with Gen Z experiencing the greatest impact, where that figure rises to one in five. The type of AI innovation in Lenovo’s ‘Meet Your Digital Self’ social experiment shows promise as a way in which generations with different understandings of online personas can meet and understand each other.”

In this first-of-its-kind social experiment, Lenovo pioneered the use of AI made possible by its broad portfolio of technology, from mobile phones and PCs to infrastructure, software, services, solutions, and cloud. The combined technology brought to life the entire online personas of two Gen Z project participants as lifelike avatars capable of having unscripted, natural conversation.

The experiment facilitated impactful, heartfelt conversations between the participants, their family members, and the avatars – conversations that might not have happened otherwise, in real life. The family members either didn’t know about their Gen Z participant’s online world or didn’t understand and accept it: be it their career choices or gender identity. By asking the digital avatars questions and having real-time conversations, each family member gained invaluable insights into their Gen Z loved one’s true self as expressed in the online world and were able to better understand and reconnect in real life. The project is a pioneering proof of concept demonstrating the positive impact technology can have in advancing positive change in the youth mental health epidemic, which has been worsened by their struggle to balance two distinct online and offline identities.

The 3D avatars not only resembled each participant but were built to be able to respond to real-time conversation – adjusting their tones, movements, and facial expressions based on the discussion. To do that the avatars were trained on data that came directly from each participant’s online persona.

According to new research from Lenovo, almost half (48%) of Gen Zs say talking to a trained professional would give them the confidence to talk more openly with the people they love in the real world.

In an effort to expand mental health support and resources for people in need, Lenovo has partnered with several organizations, such as Shout, a free, confidential, 24/7 text messaging service based in the UK; Crisis Text Line, a non-profit organization that provides free, 24/7 confidential text-based mental health support in both English and Spanish for anyone in the US and Puerto Rico; and Anata no Ibasho in Japan. These organizations train real people who are then supervised by mental health professional staff, offering support to millions in need.

The digital versions of the two Gen Z participants were created by weaving together data from across their social media, blog, and forum handles securely with their consent. The data was trained and tested, and the project designed and brought to life with Lenovo devices, services, software, servers, and cloud solutions. This is the first time ever that Lenovo solutions have come together to develop an avatar of this kind. Devices and solutions include Lenovo ThinkStation™ workstations; ThinkCentre™ desktop computers; Lenovo Legion™, ThinkBook™ and Yoga™ laptops; Lenovo tablets; ThinkVision™ monitors and accessories; motorola razr smartphones; ThinkEdge™ SE450 Edge Server; AI Professional Services and Lenovo | Dropbox Cloud Storage.

“Technology can become the bridge that shortens distances, making powerful human-to-human connection faster and more accessible to people in moments of need,” said Dr. Shairi Turner, Chief Health Officer at Crisis Text Line. “Whether someone is in a classroom, at a family event, or lying awake at night, the power of a text conversation with another human offers solace in anonymity and compassion without judgement. It is truly brave to reach out for support.”

Crisis Text Line reports that more than 70% of its texters are under the age of 25. Its text-based service helps people of all ages but was specifically created for young people allowing for on-demand support through text message.

Anyone who sees themselves in these films, struggling to reconcile their online and offline identities and more deeply connect with their friends and family, or who simply needs advice on how to reach out to someone close to them, can reach out for support by messaging Shout (UK), Crisis Text Line (US), or Anata no Ibasho (Japan).

“We recognize the importance of achieving a healthy digital balance for our overall mental wellbeing,” commented Emily Ketchen, global vice president and CMO of Intelligent Devices Group and International Markets at Lenovo.“With huge advancements in AI and smarter technologies, now is the time to explore and pilot creative new ways to use technology like AI thoughtfully and responsibly, for the greater good. Lenovo is uniquely positioned to lead here thanks to having one of the industry’s broadest portfolios of smarter technology—from AI devices to IT solutions—that can work seamlessly together to benefit our society and the next generation. Ultimately, we hope that through our ‘Meet Your Digital Self’ social experiment we can spark meaningful conversations that contribute to the mental wellbeing of individuals and communities worldwide.”

Chinatsu Hoashi, Gen Z participant from Japan comments: “Taking part in the ‘Meet Your Digital Self’ social experiment has definitely helped strengthen relationships with my family. By using technology and AI, I was able to open up more and convey what I always wanted them know. This has had a positive impact on my mental health, as I can finally express feelings I have been avoiding telling people because I was too embarrassed.”

Oscar Jackson-Walsh, Gen Z participant from UK comments: “Taking part in this social experiment has helped me to become more confident and bridge the gap between myself and my online persona. It has also enabled me to have more open conversations with my family around my identity, which has not only made me feel more loved and accepted than ever before, but also less alone and anxious in a family space.”

About Work For Humankind

‘Meet Your Digital Self’ is the latest evolution of Lenovo’s Work For Humankind platform showcasing how technology brings people together for the greater good. What began in 2020 as a way to step into the daily lives of 10 young women driving change in their communities has evolved into a groundbreaking, multi-year movement that showcases technology as a catalyst for impact, from Robinson Crusoe Island to cities and countries around the globe. Work For Humankind delivers on Lenovo’s vision of creating Smarter Technology for All through world-changing innovations.

With ‘Meet Your Digital Self,’ Lenovo creates the next chapter in this exciting campaign and aims to create a meaningful conversation around the positive impact that technology can have on society’s wellbeing, including supporting mental health professionals.

Watch the ‘Meet Your Digital Self’ videos here at the website.

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Secure Voice-Based Patent for Device Unlocking Granted to ID R&D https://digitalitnews.com/secure-voice-based-patent-for-device-unlocking-granted-to-id-rd/ Thu, 23 May 2024 17:00:21 +0000 https://digitalitnews.com/?p=10913 ID R&D, a Mitek Systems company and a leader in AI-driven biometric solutions, is excited to announce that the United States Patent and Trademark Office has issued a new patent for their Method and Device for Unlocking a User Device by Voice (US 11,941,097 B2). This patent represents a major achievement in their mission to [...]

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ID R&D, a Mitek Systems company and a leader in AI-driven biometric solutions, is excited to announce that the United States Patent and Trademark Office has issued a new patent for their Method and Device for Unlocking a User Device by Voice (US 11,941,097 B2). This patent represents a major achievement in their mission to enhance human-computer interaction, demonstrating their team’s dedication to excellence and solidifying their leading position in voice authentication technology.

The role of voice as an interface for a variety of IOT and “smart” devices is expected to grow at a compound annual growth rate (CAGR) of 21.3% from 2023 to 2030, fueled by the emergence of Generative-AI and Large Language Models (LLMs). According to the Federal Trade Commission (FTC), evidence already exists that the same Gen-AI technology that is creating opportunities is also being used to create deepfakes and voice clones to facilitate imposter scams, extortion, and financial fraud. This latest patent from ID R&D’s integrates voice biometrics with anti-spoofing measures for keywords and short requests, ensuring secure voice-based access to mobile devices, ­­­­­ smart devices and other IOT technology, as defense against Gen-AI-related fraud.

The patent introduces a technology that uses advanced neural networks to protect personal data on devices by verifying if a voice matches the authorized user’s detailed voice characteristics. It also detects if the voice is real or fake, ensuring only genuine users can access their information. Beyond its role in device security, the patented technology opens avenues for secure voice-based interactions across a diverse pool of applications. Users can unlock and manage IoT devices within their homes, enhance vehicle security through hands-free operation, and activate personalized settings in smart environments like connected offices or homes.

“As a founder and biometrics veteran, I recognize that innovative technology is crucial for streamlining user experience and providing robust protection against fraud and unauthorized access, particularly in the voice domain,” said Alexey Khitrov, President of ID R&D. “By harnessing the inherent simplicity of voice control, we ensure secure access across a multitude of devices, including smartphones, PCs, and smart home systems. This positions ID R&D as a leader in the innovation of voice security.”

To learn more about ID R&D’s secure voice-based patent, visit the website here.

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Mid-Year Assessment on The State of Phishing Report Released https://digitalitnews.com/mid-year-assessment-on-the-state-of-phishing-report-released/ Wed, 22 May 2024 14:15:41 +0000 https://digitalitnews.com/?p=10876 SlashNext released its 2024 Mid-Year Assessment on The State of Phishing. This update follows the annual State of Phishing report issued by the SlashNext Threat Labs team in October 2023. The significant rise in phishing attacks reported then led the team to perform a comprehensive six-month analysis to determine if the upward trend continued, particularly [...]

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SlashNext released its 2024 Mid-Year Assessment on The State of Phishing. This update follows the annual State of Phishing report issued by the SlashNext Threat Labs team in October 2023. The significant rise in phishing attacks reported then led the team to perform a comprehensive six-month analysis to determine if the upward trend continued, particularly as threat actors increasingly use generative AI tools to enhance their phishing, business email compromise (BEC), and other social engineering attacks.

Fueled by AI-generated attacks, the Mid-Year Assessment revealed a 341% increase in malicious phishing link, BEC, QR Code and attachment-based email and multi-channel messaging threats in the last six months alone. This was on top of a staggering 856% increase in malicious email and messaging threats over the prior 12 months. And, since the launch of ChatGPT in November 2022, there has been a 4,151% increase in malicious phishing messages sent.

“Humans have been, and will continue to be, the weakest point in any organization’s security,” said Patrick Harr, CEO, SlashNext. “There is a reason threat actors continue to iterate on tactics like phishing that have been around for decades – they are highly effective. According to Verizon’s 2024 Data Breach Investigations Report, humans are increasingly falling for phishing attacks and it now takes a median time of only 21 seconds for a user to click on a malicious link, and only another 28 seconds to then enter their personal data. We know from our research these attacks are getting a boost from generative AI tools that are readily available. Threat actors are using gen AI to customize messages for their victims, write more convincing messages, and dramatically accelerate the speed and volume of these attacks with little to no added cost.”

In looking at specific threat types, SlashNext Threat Labs found a 217% increase in credential harvesting phishing attacks and a 29% increase in BEC attacks in the last six months. Losses due to BEC attacks exceeded $2.9B in 2023, at an average cost of $137,000 per BEC incident, according to the recent FBI IC3 Report. In addition, mobile phones have emerged as the most utilized and vulnerable communications channel, with 45% of all mobile threats now being reported as SMS smishing attacks.

CAPTCHA-based attacks, particularly using CloudFlare, are also on the rise and they are being used to mask credential harvesting forms. Attackers are generating thousands of domains and implementing CloudFlare’s CAPTCHAs to hide credential phishing forms from security protocols that are unable to bypass theCAPTCHAs.

“Leveraging legitimate services like Microsoft Sharepoint, AWS, and Salesforce to hide phishing and malware is another favorite tactic employed by threat actors because it preys on users’ trust in these tools,” continued Harr. “In addition to CAPTCHA-based attacks, QR code-based attacks are growing in popularity and now comprise 11% of all malicious emails – often embedded in legitimate infrastructures. The onus should not be on users to identify and avoid sophisticated attacks, especially when the research proves that relying on training and traditional cybersecurity tools is ineffective against modern attack tactics. It’s time to fight AI with AI and implement AI-powered email and messaging security tools that keep malicious messages out of users’ inboxes altogether.”

To counter the growing sophistication of these cyberattacks, the SlashNext advanced gen AI security platform is specifically engineered to identify, anticipate and block complex BEC threats, phishing, and ransomware. Utilizing generative AI, natural language parallel prediction, computer vision, relationship graphs, and contextual analysis, the platform achieves an industry-leading detection rate of 99.99%.

Download the full 2024 Mid-Year Assessment to The State of Phishing report.

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Application Security Threat Report for 2024 Released by Digital.ai https://digitalitnews.com/application-security-threat-report-for-2024-released-by-digital-ai/ Wed, 15 May 2024 18:00:33 +0000 https://digitalitnews.com/?p=10802 Digital.ai unveiled findings from its 2024 Application Security Threat Report, which quantifies and emphasizes the widespread risks facing applications operating beyond corporate firewalls, colloquially termed “in the wild”. The report highlights a surge in application attacks, indicative of cybercriminals exploiting the growing dependence on web, mobile, and desktop applications. The Application Security Threat report examined [...]

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Digital.ai unveiled findings from its 2024 Application Security Threat Report, which quantifies and emphasizes the widespread risks facing applications operating beyond corporate firewalls, colloquially termed “in the wild”. The report highlights a surge in application attacks, indicative of cybercriminals exploiting the growing dependence on web, mobile, and desktop applications.

The Application Security Threat report examined data about threats identified from monitoring applications under active protection: the likelihood of an app being attacked rose 8% YoY, with gaming apps and financial services apps facing the highest risk of attack at 76% and 67% respectively. The top reasons for the increase in breached applications:

  • Tool democratization, like reverse-engineering tools in the hands of hackers
  • Increased “jailbreaking” has taken root within the community of hackers
  • The surging use of AI/ML increases the productivity of malware developers

 

“We’re seeing that the appetite for cybercriminals continues to be insatiable,” said Wing To, General Manager of Intelligent DevOps and Security, Digital.ai. “Threat actors are exploiting AI and low-code technologies to attack a growing number of apps—and benefiting from increased precision. Customer-centric enterprises are prioritizing protective measures for the applications their customers rely on daily.”

2024 also saw a significantly sharper uptick in specialized attacks—attacks that violate an application’s integrity through, for example, a malicious change in application code. The likelihood of an app being run with modified code:

  • iOS based apps grew from 6% to 20% YoY;
  • Android based apps grew from 28% to 63% YoY

 

Specific to mobile applications, both Android and iPhone attacks are surging; Android apps are more likely to be targeted with environmental attacks (94%) than iPhone apps (70%) due to their Open-Source operating system.

The study found no link between the popularity of an app and frequency of attack.

Survey Methodology

Digital.ai has hundreds of application security customers worldwide who protect over 1 billion instances of applications. The data in this report is anonymized and aggregated global customer data collected over a four-week period from February 1 to February 28, 2024. “Risk,” in this case, is measured from the enterprise creating the application’s perspective. In other words, if 100 enterprises create 100 apps and 58 of those apps experience an attack on one or more instances of that app, the report will state that 58% of apps were under attack.

To read the full Application Security Threat 2024 report, visit the website here.

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ACSI Data Shows Samsung Ties Apple Atop Cell Phone Market https://digitalitnews.com/acsi-data-shows-samsung-ties-apple-atop-cell-phone-market/ Tue, 14 May 2024 17:00:18 +0000 https://digitalitnews.com/?p=10800 According to the American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study 2023-2024, overall customer satisfaction with wireless service experiences a 3% increase, reaching a score of 76 out of 100. Mobile network operators (MNOs) and full-service mobile virtual network operators (MVNOs) improve 3% to 76 each, while value MVNOs increase their [...]

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According to the American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study 2023-2024, overall customer satisfaction with wireless service experiences a 3% increase, reaching a score of 76 out of 100.

Mobile network operators (MNOs) and full-service mobile virtual network operators (MVNOs) improve 3% to 76 each, while value MVNOs increase their lead over the other wireless categories after rising 4% to an ACSI score of 80. Customer satisfaction with cell phones jumps 3% to 81.

“As 5G networks expand nationwide and new affordable 5G devices become available, consumers are finding even more reasons to reevaluate their mobile options,” says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. “Customers want providers that can deliver on the promise of next-generation connectivity through competitive plans and excellent service — not just empty hype about speculative 5G speeds. Traditional carriers must reassess how they can better meet these needs or risk losing consumers to competitors that can give them more bang for their buck.”

Samsung catches Apple in cell phone manufacturer lead, takes top spot among 5G phones

  • The arms race continues between Apple (up 1%) and Samsung (up 3%) as both up their game to tie for highest overall satisfaction at 82.
  • Motorola moves up 3% to meet Google at 77 after the latter dips 1% year over year. The smaller cell phone manufacturers finish last despite improving 1% to an ACSI score of 72.
  • Industrywide ACSI improvement reflects the increasing popularity of 5G phones, which outpace legacy technology for customer satisfaction by nearly 10 points (82 to 73). Among 5G customers, Samsung pulls ahead of Apple by a score of 83 to 82. Google and Motorola are each at 78.

 

AT&T maintains stranglehold over MNOs

  • AT&T stays in first place in the MNO category after surging 4% to an ACSI score of 78. T-Mobile is a close second, up 4% to 77.
  • Despite making the category’s biggest leap at 6%, U.S. Cellular and Verizon (up 1%) share the bottom at 74. The latter’s position in last place should not be surprising as it has lost subscribers in four of the last five quarters. Verizon hopes to rectify this by adding more customization to its wireless plans.
  • While MNOs see year-over-year improvements in each customer experience benchmark, ACSI data show they fall behind when it comes to customer perceptions of value and have the lowest level of price tolerance in the industry.

 

AT&T earns top marks for call quality and network capability

  • In addition to measuring customer satisfaction for MNOs, the ACSI also measures call quality and network capability.
  • AT&T leads the way in both, scoring 82 for call quality and 83 for network capability. T-Mobile scores 80 in each category, while Verizon notches 80 for call quality and 79 for network capability. U.S. Cellular finishes last in both categories, scoring 77 for call quality and 76 for network capability.

 

Consumer Cellular, once again, outperforms value MVNOs and all other carriers

  • Across the three wireless categories, value MVNO Consumer Cellular is the customer satisfaction leader after gaining 4% to match its previous record-high score of 85. The carrier continues to serve customers well by consistently adding affordable offerings to its burgeoning product lineup.
  • Mint Mobile (recently acquired by T-Mobile) is next, up 5% to 83, followed by Tracfone (up 5% to 80) and Straight Talk (up 3% to 79). Google Fi sits in last place despite increasing 1% to an ACSI score of 77.
  • For value MVNOs, all aspects of the customer experience improve, including notable gains in call quality, call reliability, network coverage, and data speed. The enhanced network capabilities now available to value MVNO customers, combined with aggressive pricing, is proving to be a winning combination, particularly against the backdrop of recent inflationary pressures.

 

Spectrum Mobile leads full-service MVNOs

  • Spectrum Mobile moves to the top of the full-service MVNO category after soaring 5% to an ACSI score of 79. Xfinity Mobile, which also improves 5%, is next at 78. After sharing the lead in 2023, Cricket Wireless finishes third (up 1% to 77).
  • Last year’s co-leader Metro by T-Mobile (unchanged) and Boost Mobile (up 4%) are at 76 and 74, respectively.
  • Customers feel that full-service MVNOs have boosted their overall quality and value. However, unlike for MNOs and value MVNOs, certain aspects of the full-service MVNO customer experience decline, including courtesy and helpfulness of store/service center staff, speed of store/service center transaction, and call center satisfaction.

 

The Wireless Phone Service and Cell Phone Study 2023-2024 is based on interviews with 12,414 customers, chosen at random and contacted via email between April 2023 and March 2024. Download the ACSI study here.

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Spam and Graymail Detection Established by SlashNext Powered by GenAI https://digitalitnews.com/spam-and-graymail-detection-established-by-slashnext-powered-by-genai/ Wed, 01 May 2024 15:00:41 +0000 https://digitalitnews.com/?p=10691 SlashNext introduced SlashNext GenAI for Spam and Graymail, marking the debut of the industry’s initial detection and filtering solution for spam and graymail. It employs a generative AI large language model (LLM) to offer exceptional accuracy and precision, nearly eliminating false positives. This technology employs specialized AI classifiers to discern various categories of spam and [...]

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SlashNext introduced SlashNext GenAI for Spam and Graymail, marking the debut of the industry’s initial detection and filtering solution for spam and graymail. It employs a generative AI large language model (LLM) to offer exceptional accuracy and precision, nearly eliminating false positives. This technology employs specialized AI classifiers to discern various categories of spam and unwanted graymail, such as marketing ads, sales communications, newsletters, and announcements. The heightened precision delivered by AI substantially mitigates threats embedded in these emails, leading to significant productivity enhancements for users and SOC teams.

Since the launch of ChatGPT, the SlashNext Threat Labs team has observed a 1,265% increase in malicious phishing emails. The FBI warns in its recent IC3 report that losses due to BEC in 2023 exceeded $2.9B, with an average cost of $137K per BEC incident. The availability of generative AI platforms like ChatGPT is enabling cybercriminals to launch sophisticated email-based attacks quickly and in greater volume than ever before. As a byproduct, spam and graymail volumes have increased as well, which amplifies the burden placed on SOC teams who are left to manage the influx in emails reported by users for investigation.

“SlashNext was the first to fight generative AI attacks with generative AI protection,” said Patrick Harr, CEO of SlashNext. “In 2023, we launched the industry’s first generative AI solution for Business Email Compromise (BEC) to thwart advanced supply chain, executive impersonation, financial fraud, and other socially engineered attacks. Now, we are extending this same generative AI capability to detect and block unsolicited spam and graymail, further reducing risk and enhancing the productivity of both individual users and SOC teams.”

SlashNext GenAI for Spam and Graymail improves user productivity by keeping their inboxes clean and free of spam and unsolicited emails that they otherwise would likely report to their SOC teams for investigation. This in turn reduces the burden on SOC teams who now receive fewer alerts and investigation requests. With an intuitive executive dashboard and executive summary report, CISOs can easily demonstrate the value of SlashNext GenAI for Spam and Graymail. The dashboard and reporting capabilities provide clear insights into the value delivered by showcasing metrics such as “User Productivity Hours Saved” and “SOC Analysts Time Saved.”

Unlike other email security solutions that use primary signatures and policies, SlashNext GenAI for Spam and Graymail is based on a proprietary generative AI LLM. Because of this approach, it also seamlessly integrates with Microsoft and augments Microsoft Defender for Office 365. This pairing provides customers with the strongest “better together” defense in depth strategy available.

SlashNext GenAI for Spam and Graymail is available now. Learn more about SlashNext’s patented generative AI security technology for spam and graymail detection here.

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IT Expense Management Costs 5X Less When Fully Outsourced https://digitalitnews.com/it-expense-management-costs-5x-less-when-fully-outsourced/ Tue, 23 Apr 2024 14:00:58 +0000 https://digitalitnews.com/?p=10590 A recent Vanson Bourne study, commissioned by Tangoe, reveals that fully outsourced IT Expense Management (ITEM) solutions achieve faster results at significantly lower costs, demonstrating a fivefold reduction. The study surveyed 500 IT and finance decision-makers from the US and the UK to explore their IT expense management practices. The research explored three approaches to [...]

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A recent Vanson Bourne study, commissioned by Tangoe, reveals that fully outsourced IT Expense Management (ITEM) solutions achieve faster results at significantly lower costs, demonstrating a fivefold reduction.

The study surveyed 500 IT and finance decision-makers from the US and the UK to explore their IT expense management practices. The research explored three approaches to IT expense management: fully in-house, fully external (third-party solution), and hybrid (a mixture of in-house and external solutions). Read the research report.

“As sprawling technologies and inflation consume larger proportions of corporate IT budgets, business leaders are growing increasingly concerned about their ability to sustainably innovate, including tracking spending, governing expenses, and stretching their IT budgets,” said Becky Carr, chief marketing officer at Tangoe. “FinOps programs mature quickly and yield faster time to insights and savings when leveraging a managed solution.”

ITEM Required for GenAI Success

Cloud infrastructure has been dominating IT spending trends due to recent accelerations in digital transformation and because it serves as the underlying enabler for AI innovation and new GenAI platforms. As the data reveals, financial management is central in safeguarding business continuity and innovation performance, especially when cloud spending will soon drain +50% of IT budgets and is only expected to grow with increasing GenAI adoption.

“AI can trigger unpredictable cloud costs, which is why ITEM software and services are being used to ensure innovation doesn’t drive a hidden layer of technical debt,” said Carr.

The findings spotlight the complexity of IT financial management and what’s at risk without it:

  • When it comes to tech sprawl there’s no end in sight. Respondents predict double-digit spending increases over the next couple of years with cloud infrastructure (20%) and software (16%) investments leading the way. Additional investments in mobile and telecom technologies aren’t far behind.
  • Business continuity and operational performance are at stake. Late payments cause 85% of organizations to experience outages in their cloud, mobile, and telecom services.
  • Managing services and expenses is growing increasingly complex. On average organizations handle 39 IT service providers with 60-80 employees involved in overseeing them.
  • Data analytics are among the top three challenges for in-house ITEM programs. Given the growing number of cloud applications and mobile devices in use today most companies can’t get past the first, most basic phase – applying advanced analytics and turning data into actionable insights.

The Value of a Fully Managed Service

In addition to putting context around the urgency and challenges associated with financial management, the study also reveals the advantage of using a fully managed service for IT expense management:

  • Businesses with either a fully outsourced or hybrid solution experience process efficiency and productivity gains (90%), faster time to business insights (88%), and faster time to cost savings (88%).
  • Only 66% of in-house programs deliver results within the first month, while 81% of fully outsourced solutions deliver results within the same timeframe.
  • Ninety-four percent (94%) of organizations using a third-party to manage IT expenses, also have a dedicated FinOps practice. Additionally, having a FinOps program leads to 20-28% lower spending across cloud infrastructure and cloud software.

The faster a company can find new ways to save and capitalize on those opportunities, the more money it can save to offset the cost of an ITEM service or reinvest into overstretched IT budgets. Eliminating manual processes and ingesting information with AI automation are essential to reducing the administrative work of data compilation and speeding up the time to savings. Fully managed services can make a meaningful difference by helping clients both find opportunities and act on them.

Learn more about Tangoe’s IT Expense Management (ITEM) solutions at the website here.

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