Integration of Barracuda Email Protection with SKOUT Managed XDR enables MSPs to provide their customers with email security capabilities within the SKOUT Managed XDR platform. These capabilities include impersonation and domain fraud protection, email gateway protection, and access to log data for analysis of threat detection and incident reporting.

“In today’s ever-evolving cybersecurity threat landscape, MSPs must deliver solutions and services that can be used to mitigate any amount of risk,” said Neal Bradbury, SVP, Barracuda MSP. “These types of security services enable MSPs to remain well-informed and well-equipped to take immediate action to protect their customers.”

The new alliance with SentinelOne provides both Barracuda SKOUT Managed XDR and Barracuda RMM with additional endpoint protection functionality. Via an integration between SentinelOne endpoint protection and Barracuda SKOUT Managed XDR, MSPs can now purchase and use the SentinelOne solution with Barracuda’s Managed XDR service. This enables MSPs to benefit from the expertise of Barracuda’s SOC, which provides 24/7 analysis, detection, and reporting of incidents to MSPs for action. Additionally, MSPs using Barracuda RMM can now monitor and assess their customers’ security posture leveraging SentinelOne.

“The new integrations with SentinelOne and SKOUT Managed XDR demonstrate our mission to enable MSPs to shift to a security-centric business and are part of Barracuda’s commitment to innovation and expanding security capabilities of our partners,” continued Bradbury.

“Today’s distributed, hybrid workforces require businesses to identify new and innovative ways to improve their security postures,” said Brandon Andrews, VP Worldwide MSP, SentinelOne. “We are proud to be teaming with Barracuda to offer solutions that will enable MSPs to help their customers close the security gaps that exist at the endpoint and beyond.”

Get more information about Barracuda and Barracuda’s MSP security portfolio here

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CREST’s SOC Accreditation is available for both service providers and internal SOCs and was developed with extensive input from CREST members and the wider industry to provide an internationally recognized and independent validation of the SOC. Accreditation demonstrates a high level of assurance and trust. Since its launch at the end of 2017, the CREST SOC Accreditation has seen a significant increase in demand.

CREST has a detailed and comprehensive SOC Assessment Criteria that looks at six key areas of a SOC: Organizational Environment; Customer Requirements; Technology and Tools; Event Analysis; Threat Intelligence & Situational Awareness; and Protecting the SOC. The first stage to accreditation involves completing the application via the CREST Membership Portal, which will ask questions about processes, policies and methodologies. The second stage is the detailed audit conducted by a qualified auditor within six months of the application.

“Even before the pandemic and the additional travel constraints it has brought, high levels of international demand for SOC Accreditation meant we needed to look for a more accessible, flexible and efficient approach to speed up the audit process,” explains Samantha Alexander, Principal Accreditor at CREST. “But we needed to ensure that any solution didn’t impact the very high standards of the audit itself. This remote capability allows the CREST audit team to review documentation, conduct interviews and site tours with the same rigor and attention to detail as an onsite visit.”

CREST will discuss the process with the organization’s SOC team in advance to ensure that all SOC criteria are covered and technology requirements are reviewed to deliver an effective audit. The audit will start with a review of documentation and records, observations of processes and methodologies, interviews with the SOC staff and a remote video tour of the SOC environment. All data and evidence will be noted and included in the final audit report, held under a CREST NDA. More information is available by visiting https://www.crest-approved.org/applying-for-soc-accreditation.

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“The findings of the Ponemon Economics of the SOC report show that organizations are facing an onslaught of rising security operations costs, but despite these increased investments, are still unhappy with their ability to combat growing cyberthreats,” said Chris Triolo, Vice President of Customer Success, FireEye. “Many security teams are now seeking new technologies that can provide greater efficiencies and visibility, while cutting alert overloads and eliminating mundane tasks to improve analyst morale.”

Perceived ROI of the SOC Drops, While Costs Rise

The ROI of SOC investments have been worsening, due to increasing complexity and rising security engineering and management outsourcing costs.

• Perceived ROI of the SOC is Dropping Due to Management Complexity: More than half (51 percent) of respondents say the ROI of the SOC is getting worse, compared to 44 percent in 2019. More than 80 percent rate their SOC’s complexity as very high, rising from 74 percent in 2019.
• Rising Outsourcing Costs Lessen Appeal: The cost to pay MSSPs for security monitoring also increased and may impact ROI. The average cost for respondents is $5,307,250 annually, an increase from $4,441,500 in 2019 (i.e., approximately 20 percent year over year).
• High Security Engineering Costs Aren’t Resolving Needs: Organizations surveyed are spending an average of $2,716,514 per year on security engineering. However, only 51 percent of respondents rate their security engineering efforts as effective or very effective.

SOC Workers Unhappy, Despite Increasing Salaries

Even with increasing salaries, organizations are not able to boost employee morale.

• Security Analyst Morale Impacted by Long Hours and Demanding Work: 85 percent of respondents say working in the SOC is painful or very painful, with this sentiment growing from 72 percent in 2019. Increasing workloads and being on call are overwhelming security analysts, with 75 percent saying that these factors cause burnout, rising from 70 percent in 2019.
• SOCs Can’t Meet the Rate of Security Analyst Turnover: Despite organizations surveyed expecting to hire an average of five analysts in 2021, three will resign or be fired in one year. Organizations are increasing security analyst salaries, with the average rising from $102,000 in 2019 to $111,000 in 2020. However, only 38 percent still believe they can hire the right talent.

New Technology Investments Show Promise

However, increasing investments in new XDR and security automation tools show promise to reduce security engineering costs, boost SOC performance and employee morale.

• XDR and Security Automation Budgets are Increasing: Organizations are investing in XDR as an emerging category to improve SOC performance. Organizations surveyed intended to spend an average of $333,150 for XDR; $345,150 for SOAR; $285,150 for MDR; and $183,150 for SIEMs.

The SOC is Key for Maintaining Security Posture

Despite current ROI perception, respondents noted that the SOC is more important than ever to having a strong security posture.

• The SOC is Essential: The number of respondents who said their SOC is essential or very important increased from 73 percent last year to 80 percent now. Meanwhile, the most important SOC activities are: Minimizing false positives reporting (88 percent); having agile DevOps functions (increasing from 73 to 85 percent); and automating machine learning tools (increasing from 72 to 80 percent).

Additional Report Resources

• FireEye blog post with additional report analysis: https://www.fireeye.com/blog/products-and-services/2021/01/is-your-soc-effective-people-and-tools-help-determine-the-roi.html
• Ponemon 2020 Economics of the SOC report: https://respond-software.com/resources/reports-ebooks/second-economics-of-the-soc/

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