Ivanti has published the findings of its 2024 State of Cybersecurity Report. As the threat landscape becomes more complex and threat-actor tactics continue to evolve, cybersecurity professionals are in a constant struggle to stay ahead of the increasingly sophisticated methods employed by malicious actors. This situation has amplified the demand for innovative and adaptive security solutions.

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Ivanti has launched its new Tech Alliance Marketplace, designed to meet the evolving needs of customers. This platform transforms partner and customer interactions within the Ivanti solution ecosystem by introducing self-service capabilities, allowing users to easily manage, edit, and submit their solution listings, facilitating a dynamic and interconnected tech environment.

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With the evolution of Everywhere Work comes an increasingly complex threat landscape and the progression of threat-actor tactics. Security teams are struggling to attain visibility of external-facing assets and exposures across their attack surface. Ivanti Neurons for EASM provides a comprehensive, continuous view of internet-facing assets and exposures. Armed with this intelligence, customers can minimize high-risk exposures to proactively protect against cyberattacks.

“EASM is a critical component to a full-spectrum cyber asset attack surface management (CAASM) solution. It drives cyber resilience by discovering all digital assets and prioritizing associated exposures for remediation,” said Dr. Srinivas Mukkamala, Chief Product Officer, Ivanti. “We are dedicated to providing our customers with technologies that enable a seamless, secure workplace which is why we offer comprehensive solutions within a singular portfolio.”

In addition to EASM, new capabilities for Ivanti Neurons solutions include the following:

Introducing Ivanti Neurons iPaaS

• Using a low-code/no-code platform, Ivanti Neurons iPaaS, in OEM partnership with Workato, extends the capabilities Ivanti Neurons by seamlessly integrating an enterprise-grade iPaaS platform for use across IT, Enterprise and Security.
• With a range of pre-designed connectors and integration templates for various application scenarios, users can quickly integrate external applications across Ivanti’s Service and Asset management solutions, and provide IT teams the ability to expand the scope of automation without help from developers. Using a user-friendly drag-and-drop graphical editor, customers can automate functions, minimize administrative effort and maximize productivity.
• As a result, the solution helps reduce the total cost of ownership by reducing manual labor, decreasing administrative overhead and providing more accurate data. This gives customers the ability to configure application integration based on preferences.

Integration of AI capabilities into Ivanti Neurons for ITSM

To enhance the user experience and improve the productivity of ITSM analysts and administrators, Ivanti Neurons for ITSM will now offer the following Generative AI features:

• Ticket Summarization: Service Desk analysts can now view a description of the employee interaction in the Self-Service UI before submitting an incident. By knowing which resources the employee has already reviewed, this allows them to provide tailored support.
• Incident Summarization: ITSM analysts are now able to see an easy-to-understand summary of an incident (including journal data) to get a faster understanding of the incident during handoff.
• Knowledge Article Creation: Using GenAI and incident data, ITSM analysts can now quickly create a knowledge article. This helps create a more accurate and up-to-date knowledge base.
• AI Configuration Hub: Provides a one-stop-shop to activate and configure
• AI capabilities in Ivanti Neurons for ITSM.

Improved Dashboards and Reporting

• Dashboard Designer for easy creation of KPI-relevant dashboards.
• GenAI-powered survey summarization for improved analysis.

With this release, Ivanti continues to deliver on its mission to empower IT and Security teams with a 360-degree view of their entire IT estate – providing visibility, actionable insights and security.

For more information, please visit Ivanti Neurons for EASM website here.

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“This partnership represents a significant step forward in simplifying the complex task of managing and securing remote devices. Ivanti’s mobile device management capabilities, when integrated with our existing RMM offering, will empower IT teams to effectively control and monitor their mobile devices, ultimately leading to enhanced productivity and reduced operational challenges,” said Frank Ziarno, Vice President Product Management at TeamViewer.

The partnership allows TeamViewer Remote and TeamViewer Tensor customers to manage their diverse device fleet out of one unified platform. It will empower IT professionals with:

• 360° Device Management – Holistic large-scale onboarding, management, and monitoring of mobile devices running iOS or Android by remotely rolling out company profiles with designated access rights and predefined apps. Simplification of the whole inventory, configuration of devices, identification, and solving of IT-related issues before they result in downtime.
• Increased security – Remote roll out of policies and patches to a global device fleet, enforcing security measures like PIN, biometric authentication, or two-factor authentication. Reliable backup or wiping of data, locking of devices remotely, staying in control, independently of the location of the device.
• Enhanced compliance – Mitigation of legal pitfalls by tracking and logging device location and usage for full auditability.

“We are thrilled to join forces with TeamViewer to enable IT teams to manage even more devices and operating systems,” said Michelle Hodges, Senior Vice President, Global Channels and Alliances at Ivanti. “By combining TeamViewer’s proven remote monitoring and management capabilities with Ivanti’s award winning mobile device management, we are poised to deliver an unparalleled experience for businesses seeking comprehensive IT oversight.”

Ivanti Neurons for MDM will complement TeamViewer’s existing Remote Monitoring and Management (RMM) offering, which is already a leading choice to manage a multitude of devices, independent of operating systems and manufacturers. By adding all iOS and Android devices to the mix, TeamViewer RMM now covers all kinds of equipment, like classic IT devices, mobile phones and tablets as well as wearables and edge devices, providing a truly holistic view on the entire IT landscape. The added MDM solution is available for all TeamViewer customers in three different tiers: Essential, Advanced and Enterprise.

Further information can be found at the TeamViewer website HERE and for Ivanti, HERE.

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This comes on the heels of President Biden’s Executive Order to enhance cybersecurity. The order calls for improved collaboration and information sharing between the federal government and private sector, demanding “bold changes and significant investments in order to defend the vital institutions that underpin the American way of life.” In alignment with this, Ivanti is committed to taking a collaborative approach to security and raising the bar for security as threat actors continue to grow in sophistication.​

As part of this, Ivanti recently announced the appointment of Daniel Spicer as the company’s new vice president of security. He will enhance the company’s overall cybersecurity infrastructure by working with engineering teams to build stronger security into Ivanti’s solutions, assessing future acquisitions for security strength and market differentiation, and bolstering Ivanti’s network security to protect its own systems and data.

On a longer-term basis, Ivanti plans to increase its headcount to create a larger and more sophisticated product security team, acquire companies that will strengthen its security capabilities, partner with security vendors to expand the reach of the Ivanti Neurons platform, and introduce new product features that will enable organizations to better secure their digital assets in the Everywhere Workplace. Ivanti will also continue to collaborate with industry leaders, including leaders from both the federal government and private sector, to set new standards for how the industry approaches security.

“Threat actors have upped their game, so the security industry needs to meet the moment,” said Spicer. “As organizations and government agencies face ever more sophisticated attacks against their technologies, Ivanti is dedicated to protecting its customers and mitigating threats as quickly as possible. This starts with focusing on building products securely, educating about best practices, and helping organizations to form a strong security foundation through a zero trust strategy. It also requires transparency and collaboration.”

The rapid shift to remote work has forever changed the threat landscape. In the Everywhere Workplace, employees use various devices to access corporate networks, data, and services as they work from different locations. While productivity has skyrocketed, this remote work landscape has also expanded the enterprise attack surface and created a myriad of security challenges for organizations.

At the same time, threat actors have grown in sophistication and boldness. Recently, hackers have disrupted daily lives and caused widespread chaos through ransomware attacks on major meat suppliers and pipeline systems. And according to a recent global study conducted by Ivanti, a whopping 58% of those surveyed said their organizations have suffered a ransomware attack in the past year. Of those organizations that suffered a ransomware attack, the majority (53%) said it took between one to four weeks to recover. Ivanti surveyed over 1,000 enterprise IT professionals across the U.S., U.K., France, Germany, Australia, New Zealand, and Japan.

To combat these growing threats, the Everywhere Workplace demands everywhere security. ​Zero trust security enables organizations to achieve a stronger and more impenetrable network by continually verifying each asset and transaction before permitting any access. Verification includes, but is not limited to, strong authentication of users, posture checks for devices, and micro-segmentation of networks. Zero trust also takes the whole context of the user’s environment into consideration, not just unconnected pieces of data, before granting access.

“Zero trust is the only security framework that can enable companies to effectively defend against the onslaught of attacks, and enable a trusted and secure Everywhere Workplace,” said Dr. Chase Cunningham, industry analyst, formerly of Forrester and creator of Forrester’s Zero Trust eXtended Ecosystem. “By implementing a zero trust security strategy that includes automation technologies, organizations can achieve comprehensive security across users, devices, apps, networks and data.”

Find out more about zero trust security for the Everywhere Workplace here.

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This study is a follow up to a September 2020 report to understand how consumer attitudes and usage of QR codes has evolved over the last year. The research demonstrates that consumer QR code usage has changed from convenience in a touchless world to practicality and necessity in new realms of our lives. Early in the pandemic, restaurants were using QR codes as menus or payment options, but as the pandemic continued throughout 2020, consumers used QR codes more frequently for practical things like visiting a doctor’s office or picking up a prescription – with an increase from 9% in 2020 to 14% in 2021. Meanwhile, social activities like dining out or enjoying a drink at a bar saw QR code usage decrease in that six-month period from 44% to 36%. Even offices and places of work saw an increase in usage going from 11% to 14% emphasizing the shift in how QR codes have been used during the pandemic. Consumers also grew more comfortable with QR codes that had a financial purpose. Sixty-five percent reported noticing an increase in places where QR codes can be used for payments, and 87% feel secure using a QR code to complete a financial transaction.

Many organizations have continued to allow their employees to work remotely due to the ongoing pandemic, increasing the importance of mobile devices for employees around the world. In the new “Everywhere Workplace,” distributed employees require access to corporate apps and data from any device, whenever and wherever they work. Despite the fact that 39% of consumers are relying on their phones more due to social distancing, only 51% of respondents claimed they have security software installed their mobile devices. Couple this with the lack of awareness of what a QR code can do once scanned, and the security threat increases significantly to both the user and their organization. In fact, 31% of respondents claimed that they had scanned a QR code that did something they were not expecting or were taken to a suspicious website.

See below for stats on how users could be putting themselves and their employers at risk by scanning QR codes:

• 47% or respondents claimed to know that a QR code can open a URL.
• However, only 37% were aware that a QR code can download an application and only 22% were aware that a QR code can give away physical location.
• Two thirds of respondents felt confident that they could identify a malicious URL, but only 39% stated they could identify a malicious QR code.
• 49% stated they either do not have or don’t know if they have security installed on their mobile device.

“As a result of the pandemic, employees are using their mobile devices more than ever before to access corporate data and services from any location,” Chris Goettl, senior director of product management at Ivanti. “As QR codes continue to increase in popularity and use, they will undoubtedly be leveraged more and more by cyberattackers to infiltrate devices and steal corporate data. This report underscores how critical it is that companies of all sizes prioritize mobile security for their employees, regardless if the device is company or employee owned. Organizations should implement Mobile Threat Defense (MTD) to defend mobile users against QRLjacking, phishing attacks, and to identify mobile OS or application vulnerabilities.”

Ivanti offers a Mobile Threat Defense (MTD) solution that protects and remediates against known and unknown threats that target Android and iOS devices, including malicious QR codes. MTD provides the ideal deployment, detection, and remediation solution to defend against attacks that occur at the device, network, and application level. And there is no end user action required to deploy MTD on mobile devices that are enrolled in the Ivanti UEM client. As a result, organizations can achieve 100% user adoption without impacting productivity. Mobile Threat Defense is a critical part of a larger zero trust security strategy to assess and ensure good device hygiene.

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The report found that consumers are neglecting to implement fundamental security safeguards across smart IoT devices at home, which could have serious security ramifications on both the individual and the enterprise amid increased and ongoing remote work spurred by the COVID-19 pandemic. As consumers often recycle passwords, the report findings indicate enterprises are at risk every time credentials are stolen from breached consumer websites, making it paramount for organizations and consumers to ensure there is a separation between login information used for work and personal apps or websites.

The pandemic significantly expanded the enterprise attack surface when millions of people worldwide began working from home, and organizations struggled to maintain business continuity and provide secure access to company resources and tools.

The Secure Consumer Cyber Report surveyed 1,000 Americans working from home amid the pandemic on a company-provided computer to examine how consumer and enterprise cybersecurity habits have changed. The report also revealed that companies have taken steps to shore up cybersecurity. However, nearly one in four companies still fail to follow the Zero Trust security best practices, such as multi-factor authentication requirements and corporate workspace segregation policies, necessary to stay ahead of the attack curve.

“The FBI issued a warning about an increase in credential stuffing attacks in September 2020 and yet consumers are still using work emails and passwords to log in to consumer apps and websites, putting the enterprise at significant risk of a credential stuffing attack,” said Phil Richards, CSO at Ivanti.

“Given the increase in data breaches of consumer-based companies and online communities, it is very likely that enterprise email and passwords are already exposed on the dark web. Companies across all industries must implement a Zero Trust model to ensure that entities accessing corporate information, applications, or networks are valid and not using stolen credentials,” said Richards.

Enterprise Security Falls Short in Key Areas 

This year we have seen insecure, unmanaged and unsanctioned IoT devices become a highly popular attack vector at home and work. While the situation might be better than it was at the start of the pandemic, the Secure Consumer Cyber Report indicates enterprises still have work to do heading into 2021 in critical areas such as:

• Secure access tools: 30% of respondents said their organization does not require remote workers to use a secure access tool, such as a VPN.
• Security software: 28% of employees said they were not required to have specific security software running on their devices to access certain applications while working remotely.
• Password updates: 24% of companies do not require their employees to update their password every six months or use a one-time password generator.

Enterprises will continue to face an expanding attack surface as the surge of consumer devices in the workplace persists into next year and beyond. Automated access enforcement rooted in a Zero Trust framework of discovery, authentication, verification and segregation is essential to mitigate these IoT risks.

The findings in the inaugural Secure Consumer Cyber Report are based on a survey conducted by Ivanti in November 2020. The survey took place online and used a nationally representative sample of 1,000 people over 18 working in the U.S.

Download a full copy of the 2021 Secure Consumer Cyber Report here.

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