Splunk – Digital IT News

Unified Observability Experiences Offer Customers Cohesive Experiences

Taylor Graham — Wed, 05 Jun 2024 17:30:11 +0000

Cisco has introduced its initial innovative integrations with Splunk, a company owned by Cisco. These collaborations merge their top-notch observability technologies to expedite full-stack observability for enterprises, helping customers in providing more efficient and secure digital experiences. Throughout this journey of full-stack observability, organizations can achieve unified visibility across any environment, whether on-premises, hybrid, or multi-cloud, and across any stack. This enables them to utilize potent real-time analytics for faster, more precise detection, investigation, and response.

Building on the recent landmark acquisition, Cisco and Spunk announced new integrations including a unified observability experience for joint customers, and the introduction of Splunk Log Observer Connect for Cisco AppDynamics and Cisco AppDynamics integration with Splunk IT Service Intelligence (ITSI). Now with Cisco’s unparalleled visibility into the network and any environment, coupled with Splunk’s industry-defining log analytics and cloud native observability capabilities, customers can instrument their entire business and reduce blind spots.

New full-stack observability innovations were also announced, including a new AI Assistant for AppDynamics which delivers meaningful guidance and insights, and empowers users to make informed decisions faster and more accurately than ever before, as well as expanded AppDynamics Software-as-a-Service (SaaS) hosting on Microsoft Azure. In addition, new Advanced AI in Splunk IT Service Intelligence (ITSI) was unveiled, which leverages advanced AI and machine learning capabilities to provide IT teams more precise alerting and a more accurate view into IT health.

Through Cisco and Splunk’s new integrations and innovations, customers gain unified visibility across their entire digital footprint, including both owned and unowned networks. The observability experience helps meet customers’ unique IT environment needs by providing support for on-premises, hybrid and multi cloud environments.

“By bringing together Splunk and Cisco observability solutions, customers now have unified visibility across their entire digital footprint so they can detect, investigate and resolve problems faster to create a reliable, resilient experience for their users,” said Tom Casey, SVP and GM, Products & Technology, Splunk. “Having full control over their data helps them make more targeted, effective and smarter investments in their digital systems and services, allowing them to better leverage their entire digital footprint to attract more business and grow the company.”

Key announcements include:

A Foundation for a Unified Observability Journey

New unified experiences across Cisco and Splunk observability products enable better efficiency and accuracy in troubleshooting hybrid environments that span traditional and modern applications, as well as owned and unowned networks. The new single sign-on (SSO) credentials help simplify and streamline shared workflows between Cisco AppDynamics and Splunk, enabling customers to better access the right data. The introduction of context-aware deep linking enables Cisco AppDynamics customers to seamlessly transition to relevant logs in the Splunk Platform as part of their troubleshooting workflow, leading to heightened productivity and faster Mean Time to Resolution (MTTR) across solutions.

Support for any environment

Cisco and Splunk are delivering a standardized approach for customers to help ensure reliability across their digital estate, whether traditional applications or modern cloud-native environments. Combining Cisco AppDynamics for Application Performance Monitoring (APM) for three-tier and hybrid applications with the Splunk Observability Cloud for microservices environments, underpinned by Splunk Platform and event correlation capabilities from Splunk ITSI, customers unlock visibility across any environment and any stack. This integration includes:

Splunk Log Observer Connect for Cisco AppDynamics: Combines the power of Splunk Platform with Cisco AppDynamics APM to drive faster, in-context troubleshooting across on-prem and hybrid environments. This integration enables both SaaS and on-premises customers to seamlessly analyze relevant logs when troubleshooting application performance issues, for increased accuracy, efficiency and faster MTTR.

Cisco AppDynamics integration with Splunk Enterprise / Splunk Cloud and Splunk ITSI: Reduce alert noise, improve troubleshooting and gain exec-level visibility via integration across Cisco AppDynamics, Splunk Enterprise / Splunk Cloud and Splunk ITSI. Correlate application metrics and events from AppDynamics with other data about systems and services in Splunk Enterprise and Splunk Cloud. Group related alerts to eliminate alert storms and leverage business service monitoring to understand how IT issues impact business KPIs. With updates to the technical add-on (TA) and content pack with support for AppDynamics, Splunk customers will have access to application performance and business transaction metrics and alerts from Cisco AppDynamics to have more actionable alerts, additional application context and end-to-end visibility of IT health.

Cisco AppDynamics on Microsoft Azure: Expansion of cloud-hosted observability offerings now brings Cisco AppDynamics APM services to SaaS-hosted Microsoft Azure, fostering the support of multi-cloud strategies across new regions. The new offering enables organizations to streamline workflows, minimize cloud vendor lock-in and observe what’s most important — while maintaining compliance with industry-specific regulatory requirements.

Meaningful AI-driven insights for more informed decisions

Cisco AI Assistant for Cisco AppDynamics: Integrated into the AppDynamics Help Center, the new AI Assistant uses generative AI technology with selectable personalities that tailor responses to diverse levels of knowledge or skill sets. Users are empowered with meaningful guidance and insights to make informed, intelligent decisions faster and more accurately than ever before.

Advanced AI in Splunk IT Service Intelligence (ITSI): Leverages advanced AI and machine learning capabilities to help teams quickly and easily configure and implement dynamic, adaptive thresholds, manage and optimize configurations, and proactively surface insights into the health of ITSI knowledge objects, such as KPIs, services and entities. The Configuration Assistant in Splunk ITSI provides a centralized console that helps IT administrators maintain accurate alerting by providing insights into outdated threshold models and optimizing those with a guided remediation, helping to reduce false positive alerts.

“Now, with Cisco and Splunk, you get the strength of Cisco AppDynamics and Splunk Observability, powered by Generative AI, offering customers a comprehensive opportunity to achieve Observability for the whole enterprise,” said Stephen Elliot, Group Vice President & Analyst, IDC.

“We are proud to have Cisco as our digital partner in our comprehensive observability framework. This collaboration continues to propel our efforts to improve customer satisfaction and foster long-term loyalty,” said Dan Field, Director, Platform and Network Engineering, United Airlines.

Availability

Single Sign-on and Log Observer Connect for Cisco AppDynamics, part of the preview of the Unified Observability Experience, will be generally available in Q3CY24.
The updated Splunk TA for AppDynamics and Splunk ITSI App for Content Packs (with support for Cisco AppDynamics) will be generally available on June 14, CY24.
Cisco AI Assistant for Cisco AppDynamics will be generally available Q3CY24.
Cisco AppDynamics will be SaaS hosted on Microsoft Azure in Q3CY24.
The Configuration Assistant, which is a part of Advanced AI for Splunk ITSI, is generally available.

To learn more about how we are delivering a unified observability experience between Cisco AppDynamics and Splunk, read the executive blog here.

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Digital Transformation Accelerated with Splunk Observability

Taylor Graham — Fri, 22 Oct 2021 02:47:04 +0000

Splunk Inc., a data platform leader announced the latest enhancements to the Splunk observability portfolio including advanced product innovations for Splunk Application Performance Monitoring (APM), Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring, Splunk Log Observer, Splunk Infrastructure Monitoring and Splunk IT Service Intelligence. With these expanded observability capabilities, Splunk customers gain increased visibility across all environments, significantly accelerating performance, productivity and innovation, all the while propelling their data-driven transformations forward.

In today’s hyper-digital world, IT and DevOps teams are feeling pressure from all sides of the business to innovate faster, keep services reliable and deliver exceptional customer experiences. This strain is only intensified by the continued adoption of cloud-native technologies and the increasingly complex infrastructure and applications that accompany them. The Splunk observability portfolio provides customers with a unified solution that offers full-stack, service-centric, AI-powered observability and complete control of their data — metrics, traces and logs — from the front-end device to the back-end application service, all in real-time and at scale. With Splunk’s observability capabilities, customers gain increased visibility and actionable insights across the complete user experience, enabling them with faster time-to-value to drive business outcomes.

“Observability at its core is a data opportunity, and to use that data effectively organizations need a solution that can help ingest and analyze high-velocity data across increasingly dynamic environments and architectures,” said Spiros Xanthos, VP of Product Management, Observability and IT Operations, Splunk. “Our advanced observability capabilities bring monitoring into the modern era, empowering IT and DevOps teams to find, fix and prevent issues at any stage of their digital transformation journeys so they can deliver optimal user experiences.”

Roadside assistance company Agero is just one example of a customer leveraging Splunk’s observability capabilities to accelerate digitization across its business and drive customer value.

“In an industry where phone calls are the standard, Splunk’s observability solutions have helped us upend this by enabling us to deliver an entirely digital, agentless experience to consumers in need of roadside assistance,” said Billy Macdonald, Senior Director, DevOps, Agero. “By leveraging Splunk’s observability capabilities across our cloud environment and infrastructure, our site reliability engineers and developers gain end-to-end visibility to monitor, track and troubleshoot issues before they impact our customers, ultimately delivering a better customer experience.”

Splunk Expands Breadth and Depth of Industry-Leading Observability

Splunk has increased the breadth and depth of its industry-leading observability portfolio, enabling customers with the most comprehensive view of their services, infrastructure, applications and users. To enhance the reliability and performance of customers’ existing monolithic applications, Splunk unveiled the new AlwaysOn Profiling for Splunk APM, currently in preview. Splunk AlwaysOn Profiling extends existing full-fidelity tracing to provide customers with continuous code-level visibility and analysis so they can find and fix service bottlenecks, along with identifying resource optimization and cloud cost savings opportunities. Splunk is also previewing enhanced Database Visibility for Splunk APM, which automatically uncovers slow queries that are causing transaction latency, without having to instrument their databases. With these innovations, Splunk APM customers can now monitor and troubleshoot application performance issues up to 80% faster, accelerating code deployments and reducing service interruptions before they impact the end user.

With the general availability of Splunk RUM for Mobile Applications based on OpenTelemetry standards, customers gain comprehensive performance monitoring and directed troubleshooting for native and hybrid mobile applications on iOS and Android. Splunk is also providing on-call site reliability engineers and developers with the flexibility to be responsive and productive, no matter where they are in the world, with the general availability of Splunk Observability Cloud for Mobile. Splunk Observability Cloud for Mobile allows teams to quickly view, respond to and triage incidents right from their mobile devices.

Splunk Accelerates Time-To-Value for Customers with Out-of-the-Box Capabilities and Integrations

Splunk is making it easier to get started with observability. With the new integration between Splunk Log Observer and Splunk Enterprise, currently in preview, existing Splunk customers can leverage Splunk’s intuitive observability interface to explore and troubleshoot any logs in the Splunk platform. This helps customers centralize their log data in Splunk Enterprise, as well as correlate metric and trace data in observability with those logs.

Splunk is also ramping up customers’ ability to turn data into insight, fast. With new out-of-the-box dashboards and detectors, Splunk customers gain instant value and reduce any heavy lifting with initial setup. The new Splunk Infrastructure Monitoring AutoDetect, currently in preview, simplifies onboarding and accelerates time-to-value by automatically discovering infrastructure anomalies and intuitively incorporating alert status into dashboards. Additionally, the Splunk App for Content Packs act as a one-stop shop for prepackaged content, out-of-the-box searches and dashboards for common IT infrastructure apps and services — including new Content Packs for managing Microsoft365, Third-party APM tools and Synthetic Monitoring.

“With Splunk as a key partner, our global clients are accelerating their cloud transformations at record pace, driving business agility and improved operational efficiency across their organizations,” said Ankur Jalpota, AIOps Global Presales & Practice Head, Cloud & Infrastructure Services, Wipro. “With Splunk’s observability portfolio, we’re helping our customers navigate the operational challenges that come with managing complex hybrid and multicloud environments. Splunk’s comprehensive observability solutions enable us to simplify application resource management, improve infrastructure utilization and optimize public cloud costs, ultimately providing our customers with increased time-to-value and better end experiences.”

For more information on Splunk’s observability solutions, visit the Splunk website.

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